Trust and Safety Analyst

San Francisco, USA
May 18, 2022
Jun 16, 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
CoinList, one of the fastest-growing crypto financial platforms, is where the world's best crypto projects build their communities, and early adopters can invest in and trade top-tier digital assets.

Our mission is to accelerate the advancement of blockchain technology by finding the best emerging blockchain projects and helping them succeed. CoinList has become the global leader in new token issuance, helping blue chip projects like Filecoin, Solana, Celo, Algorand, Dapper, and others raise over $800 million and connect with hundreds of thousands of new token holders. And we now support the full lifecycle of a crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through our full-service exchange, CoinList Pro, mobile apps, and, while also getting exclusive access to the best new tokens before they list on other exchanges. Our customers include validators, miners, founders, CEOs, crypto funds, bitcoin OGs, as well as a broad array of crypto enthusiasts. Unlike other centralized crypto finance platforms, we're not here to just build a bank or a brokerage. We're building the platform for people who are passionate about moving crypto forward, and we're just getting started.

If you're interested in investigating trends, patterns, fraud detection/prevention and enjoy working through complex cases, please read on. We're also interested in speaking with fast learners, those who are driven and analytically minded and interested in joining a fast-growing startup.

Who you are:
  • You're excited about cryptocurrency . CoinList's mission is to help the best crypto companies succeed by serving as a trusted advisor in the space.
  • You're entrepreneurial . This role is autonomous - you're excited about proposing and testing ideas based on issues and opportunities you see.
  • You're a problem solver. You'll have (often ambiguous) responsibilities and are comfortable navigating to find the best solution.
  • You're curious . You want to understand how things work and like to question things, and can synthesize the ideas concisely. You learn quickly and like picking up new skills on the fly. You aren't intimidated by complex problems and enjoy solving them.
  • You're a proven operator . You have proven experience managing a high volume of users/customers while adhering to specific procedures.
  • You're collaborative . You take pride in being a great resource to peers and partner to stakeholders.
What you will do:
  • Conduct investigations into various customer issues including account takeovers, phishing, cryptocurrency thefts, and more.
  • Respond to and resolve complex user issues related to fraud, user safety, and risk.
  • Work with third-party vendors to perform takedowns of phishing and other malicious sites.
  • Work closely with cross-functional teams such as Compliance Analysts, Onboarding Associates, and Support teams.
  • Attention to detail.
  • Strong organizational skills.
  • The ability to manage multiple projects at the same time.
  • Structured thinking.
  • Comfortable diving into technical concepts, navigating backend products, and working with data and spreadsheets.
  • The ability to adapt to evolving requirements and changes as the company grows.
Nice To Have:
  • Fluency with a second language.
  • You've worked on or have thought about Internet-based risk, abuse, fraud, data protection, or security.
  • Experience in a customer-facing role related to operations, fraud, or trust & safety.
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